FAQs

What is your exchange and return policy?

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact [email protected] We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return. You may also contact us directly at 844-662-3273 (option 0).

Important: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.

FAQs


What do your fragrances smell like?

Tree Ranger -- This is the most popular fragrance offered by Beardbrand. Sharp top notes of cedar wood and eucalyptus will leave you feeling like you're in the middle of the forest on a mid afternoon hike. The crisp woodsy pine will stick with you as a heart note hours after application.

Spiced Citrus -- Perfect for those cold winter days. Spiced Citrus uses a blend of notes including grapefruit and spices. This fragrance seems to have a warming effect on your senses. Holiday aromas in nutshell.

Tea Tree -- If you can imagine waking up to a crisp, early morning in the mountains, that is what you'll be putting in your beard. With top notes that will indulge your senses in tea tree and mint, then follow with a tad sweeter heart note.

Old Money -- The same oil base was used for this classy, firm fragrance. Top notes of oak, bourbon, black pepper, and amber will give you the perfect combination of sweet and musky. This fragrance is for the beardsman who enjoys an afternoon cigar and a stout glass of whiskey. Mahogany encompasses the heart and base notes.

Temple Smoke -- With a more complex formula, Temple Smoke is formulated from jojoba and argan oil. The dominant top note, agarwood is obtained from burning the resin formed within the aquilaria tree. This extremely unique fragrance is the perfect combination of musk and warmth. Heart notes include oak moss and sandalwood that will leave a lasting impression on your senses.

Four Vices -- This is not a child's fragrance. Four Vices is the aromatic translation of wisdom and experience. Crafted around your favorite sins, this gold line product blends tobacco, coffee, hops, and hemp cannabis. The scent is subtle, and irresistibly unique. The base note of Four Vices affords you with the aroma of smooth pine.

FAQs


When is the last day to place an order so it will arrive before Christmas?

To ensure that you receive your package by December 24th, please place your order by these dates before the 3 PM EST cut off:

UNITED STATES - (excluding Hawaii & Alaska)

USPS Standard Shipping - December 14th, before 3 PM EST

USPS Premium Shipping - December 19th, before 3 PM EST

USPS Priority Mail Express Shipping - December 21st, before 3 PM EST

FedEx 2 Day - December 20th, before 3 PM EST

FAQs


usa shipping

My tracking information says that my order was delivered. How is that possible?

Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check WITH your with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at [email protected] and we'll be happy to help.

FAQs


How do I know my order has been shipped?

You should receive an email confirmation once the order ships from our warehouse. Domestic orders should include tracking information, including the tracking URL for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to [email protected] for more questions regarding the status of your order.

FAQs


How soon before you ship my order?

After you place an order with us, please allow 1-3 business days for us to ship your order.

Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.

FAQs


international shipping

Do you ship to international countries?

Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. The list of locations that we ship to can be accessed in the drop down menu at checkout.

FAQs


miscellaneous questions

How do I remove curls in my beard?

This is a commonly asked question for Beardbrand. Fun fact: facial hair is actually flat, compared to the hair on your head that is cylindrical. For this reason, beards tend to curl, even if you have straight head hair. So how do you combat this? 

The secret is in the tools. You're going to need a jar of Beard Balm or a bottle of Beard Oil to soften your hair and make it easier to manage. Next up, grab you a quality beard comb, and a hairdryer. 

Lastly, check out these two techniques Carlos and Eric use to remove their curls. 

https://youtu.be/5CBVzkb8UPU

FAQs


How many times a week should I wash my beard?

It all depends on your daily lifestyle. We recommend washing your beard two times a week. However, our beard wash has been formulated so that you can use it on a daily basis if needed.

FAQs


How do I grow a thick and full beard?

Growing a thicker and fuller beard has a lot to do with something called “Genetic Growth”. Generally speaking, each person has a maximum potential for how full and how long their beard hair will grow. This solely depends on your genetics and there’s not much you can do to control that. However, there are a few things you can do to help promote hair growth. We recommend maintaining a healthy diet, working out regularly and making sure that you get all of your necessary vitamins.

FAQs


What happened to the White Line?

Beardbrand no longer carries the White Line on Beardbrand.com due to an exclusive relationship with Target. If you are interested in purchasing White Line Products, you can visit any of the Targets or shop online here: https://www.target.com/bp/beardbrand.

Urban Garden is not carried by Target and has been discontinued.

FAQs


What is the difference between Styling Balm and Utility Balm?

Styling Balm is designed to provide shape and hold to your head of hair. It's also great for helping to provide some shape and hold for your beard. Just keep in mind that this balm has no moisturization attributes. For the best results, be sure to apply a small amount of Beard Oil to your skin and beard. Then, apply the styling balm on top of your hair for control and shape.

FAQs


What is the difference between Beard Oil and Utility Balm?

Utility Balm and Beard Oil both work as a leave in conditioner for your beard that will moisturize, soften, condition and scent your beard. However, Utility Balm also functions as a skin moisturizer that you can apply to dry skin anywhere on your body. Utility Balm also contains some wax in it. So it can also help provide a small amount of hold and light weight to your beard.

FAQs


Can I modify the billing and shipping addresses on my subscription?

Yes. Once you log into your profile, you can modify the shipping information and billing information to your subscription order. Shipping information is located above the products you are subscribed to. Billing information is located in the information tree on the left hand side. Select either option to edit and confirm by selecting Save.

FAQs


Can I modify the frequency on my subscription?

Yes. Once you log into your profile, identify the product you wish to modify and select Edit. Next, select Change Delivery Schedule and select the desired frequency. If you need assistance, please reach out to [email protected]

FAQs


Can I cancel my subscription?

Yes. Please be sure to access this from a desktop as you might have issues when completing this task from a mobile device. Once you log into your profile, identify the product you are subscribed to and select Cancel. You will receive an email confirmation that the subscription has been canceled. If you need further assistance with cancelling your subscription, please reach out to [email protected].

FAQs


What payment methods do you accept?

Beardbrand accepts Visa, MasterCard, American Express, and Discover. We also accept Beardbrand Gift Cards, Shopify Pay, Google Pay, and PayPal.

FAQs