FAQs

When will my products ship out?

After you place your order with us, the order should ship within 1-3 business days. Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.

If an item is backordered we will ship the product when we receive it. For multiple items (with one being backordered) we will group them together and ship them out together unless requested otherwise by you.

usa shipping

What are holiday cut off days?

In order to receive your package by December 24th, please place your order by these dates before the 12pm PST cut off:

UNITED STATES - (excluding Hawaii & Alaska)

Standard Shipping - December 18th before 12pm PST
Premium Shipping - December 20th before 12pm PST
FedEx 2 Day - December 21st before 12pm PST

 

What are your shipping rates?

USA orders

  • Standard Shipping on orders over $75 (1 - 5 business days*): FREE
  • Standard Shipping on orders under $75 (1 - 5 business days*):
  • Premium Shipping (1 - 3 business days*):

*Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe is not guaranteed. 

Do you ship to APO's?

Yes we do! Shipping generally takes about 20 - 45 days.

Why don't you guarantee shipping?

We can only guarantee what is in our control. We place our faith and trust in our shipping providers, but cannot guarantee their performance.

international shipping

Do you ship internationally?

YES! We have received and fulfilled orders from 6 continents and lots of different countries.

What about duties and fees?

Currently we collect VAT & Duties for orders shipped to customers in UK & EU countries. For customers not located in those countries, taxes & duties are the responsibility of the buyer.

What are your international shipping rates?

For orders in the UK and Europe…

  • Standard, non-tracked shipping: 
  • Tracked shipping:  (UK),  (Europe), packages must be signed for.

For orders in Canada, Mexico, and the rest of the world*

  • Pricing is calculated at check-out and based on carrier rates
  • *Unfortunately we do not ship orders to Russia, Malaysia or Morocco at this time due to difficulties of the post delivering to local residences

How long will delivery take?

Delivery time will vary dependent on your country:

  • UK: 1-3 business days
  • EU: 2-7 business days
  • Other countries: from 2 to 30 days depending on customs. If you think your order is stuck in customs, please contact us for support.

miscellaneous questions

When is your order cutoff time?

Orders placed before 12pm PST will be shipped the same day. Orders placed after 12pm PST will be processed the following business day. If for any reason we are unable to ship out your order within our standard timeframe, we will contact you immediately to notify you of any delays and ensure that you get your items as soon as possible.

It's after the cut off time, what can I do?

We have over 150 retailers all around the world. Please check our Retailer Page to see if there is a retailer near you who carries our products.

You are so freakin' beautiful!

Haha, thanks - but that's really not a question.

Do you sell products locally?

Our long term goal is to get our products in retail locations, barber shops and salons. If you know of a person who should carry our products, please have them contact us or check out our authorized retailer page.

How do I grow an awesome beard like you?

Well, you probably already have an awesome beard and you just don't know it. Give it a little time and water to grow. Or better yet, watch this how-to grow and maintain a beard video I put together.